Getting Help with ISIS
Admin/Teacher Login

Substitute Login
ITD HelpDesk
For assistance with LAUSDMAX technical issues (e.g., password, access, or data), contact the ITD HelpDesk at 213-241-5200, choose option 5 for ISIS or SIS issues, or open a ticket using Customer Self Service .
For Non-technical Questions or Concerns
E-mail isisquestions@lausd.net from your LAUSD email.
 Technical Help
Contact the IT Helpdesk
Call IT Helpdesk:(213) 241-5200 or
Submit an online help request through the Customer Self-Service (CSS) system. 
Check the CSS User Guide for information on completing a Customer Self-Service (CSS) request.

Reminder: Log in with your District Single Sign-On (SSO) Username and Password
(the same used for ISIS, Learning Zone, LAUSD e-Mail, etc.)
Where to Go for Info & Help Flier
 ISIS Website
Navigating the website
  • Site Map Shows overall layout of the website's content, and is updated regularly.
  • What's New Check what publications have been newly created or revised through this regularly updated list.
  • ISIS Libraries - Repositories of all ISIS publications, set in a table format, allowing for easier sorting and viewing of documents.
  • Quick Links Located in the left column of every page, the expandable menu allows for easy access to other systems related to ISIS-related links.
  • Frequently Asked Questions (FAQ) Allows users to find answers to the most common questions on ISIS. Tabbed navigation provides an organized way to view a variety of questions with up-to-date answers.
  • Jump to... Located at the top of every page, the drop-down menu allows users to get to where they want to go, faster.
  • System Status Traffic lights show the status of LAUSDMAX and nightly interfaces, as well as other ISIS processes.
  • Rollout Count View the number of schools, teachers, and students within ISIS from the homepage.
  • Icons Various icons serve as visual indicators of items associated with ISIS.
 Need help? Follow these six steps
Go to your School-Based Support (SBS)
Two to three tech-savvy staff designated by your school to provide on-site support for ISIS. Certified in LAUSDMAX, SBS is your first source for training, technical help, procedural questions, and more.
Browse the ISIS Website
This website is the central source for all things ISIS, including detailed procedures, step-by-step guides, training information, software changes, forms, and more.
Search LAUSDMAX Online Help
In LAUSDMAX, click Help in the upper right of the screen. You can also click the question mark in the yellow circle for details associated with a specific item.
Contact the IT Helpdesk
The IT Helpdesk can help with technical problems, assist with password issues, help answer your questions,a nd more. You have two options for opening a help ticket:

Call (213) 241-5200
Touch-tone menu option 5 for Student Information Systems, or option 1 for any password issues. See all menu options.
or
Open a help ticket online
Pick the faster alternative to waiting on hold--open a ticket using the web-based Customer Self-Service (CSS) system.
Join the ISIS Listserv
Join administrators, office staff, teachers & ISIS team members to exchange ideas, tips, & problem-solving efforts via e-mail. To subscribe, send an email to listserv@list.lausd.net with the words SUBSCRIBE ISIS in the body of the message. As a subscriber, you'll also have access to the ISIS Listserv Archives at http://list.lausd.net.
Ask ISIS Questions
Send general questions about the ISIS project to isisquestions@lausd.net.
 ISIS News & Info
LAUSDMAX Messages
Log on to LAUSDMAX & click Messages on the upper right screen.
ISIS Newsletter
Get timely news, tips, alerts, important dates, & other relevant notifications every month. Located in the ISIS Newsletter & Release Notes Library.
Software Release Notes
Learn about defects, changes, & fixes affecting the latest releases of LAUSDMAX & ReportMAX, along with temporary solutions. Located in the ISIS Newsletter & Release Notes/LAUSDMAX Updates Library.
 ISIS Training & Know-How
ISIS Training & School Management Library: Contains a wide variety of instructional publications for attendance & mark reporting activities, training registration, mail merge & pressure sealer procedures, and more.

ISIS Training Classes http://lz.lausd.net: Teachers, office staff, and School-Based Support (SBS) can register for virtual & face-to-face training sessions on a variety of ISIS subjects. Log on to Learning Zone & click Class Offerings, then select Integrated Student Information System (ISIS) from the Program menu, and click Search for a list of ISIS courses.

ISIS Sandbox http://maxtrain.lausd.net: Users can “play” within this practice environment that simulates LAUSDMAX. For a list of generic user names and passwords, please refer to the ISIS Training Registration Guide.
ISIS: Where to Go for Information and Help
New Schools Preparation Checklist Administrators at new LAUSD schools can use this checklist to ensure their school is ready for LAUSDMAX/ISIS.
Call IT Helpdesk:(213) 241-5200 or
Submit an online help request through the Customer Self-Service (CSS) system. 
Check the CSS User Guide for information on completing a Customer Self-Service (CSS) request.

Reminder: Log in with your District Single Sign-On (SSO) Username and Password
(the same used for ISIS, Learning Zone, LAUSD e-Mail, etc.)
ISIS Training Registration Guide ISIS Training Registration Guide  (Rev. 3/09/10) Takes users through the ISIS training registration process, including logging on to the Learning Zone & Inside LAUSD, enrolling in ISIS classes, navigating through the ISIS Sandbox, and more.
 LAUSD Single Sign-on Quick Reference Guide  LAUSD Single Sign-on Quick Reference Guide  Learn how to activate your LAUSD email account (for new users only); reset a forgotten password; review and update LAUSD work location information, change password, set or change password hint question and answer.