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| Contact the IT Helpdesk
Call IT Helpdesk:(213) 241-5200 or
Submit an online help request through the Customer Self-Service (CSS) system.
Check the CSS User Guide for information on completing a Customer Self-Service (CSS) request.
Reminder: Log in with your District Single Sign-On (SSO) Username and Password
(the same used for ISIS, Learning Zone, LAUSD e-Mail, etc.)
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| Where to Go for Info & Help Flier
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| Navigating the website
- Site Map Shows overall layout of the website's content, and is updated regularly.
- What's New Check what publications have been newly created or revised through this regularly updated list.
- ISIS Libraries - Repositories of all ISIS publications, set in a table format, allowing for easier sorting and viewing of documents.
- Quick Links Located in the left column of every page, the expandable menu allows for easy access to other systems related to ISIS-related links.
- Frequently Asked Questions (FAQ) Allows users to find answers to the most common questions on ISIS. Tabbed navigation provides an organized way to view a variety of questions with up-to-date answers.
- Jump to... Located at the top of every page, the drop-down menu allows users to get to where they want to go, faster.
- System Status Traffic lights show the status of LAUSDMAX and nightly interfaces, as well as other ISIS processes.
- Rollout Count View the number of schools, teachers, and students within ISIS from the homepage.
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Icons Various icons serve as visual indicators of items associated with ISIS.
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| Go to your School-Based Support (SBS)
Two to three tech-savvy staff designated by your school to
provide on-site support for ISIS. Certified in LAUSDMAX, SBS is
your first source for training, technical help, procedural questions,
and more.
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| Browse the ISIS Website
This website is the central source for all things ISIS, including detailed procedures, step-by-step guides, training information, software changes, forms, and more.
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| Search LAUSDMAX Online Help
In LAUSDMAX, click Help in the upper right of the screen. You can also click the question mark in the yellow circle for details associated with a specific item.
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| Contact the IT Helpdesk
The IT Helpdesk can help with technical problems, assist with password issues, help answer your questions,a nd more. You have two options for opening a help ticket:
Call (213) 241-5200
Touch-tone menu option 5 for Student Information Systems, or option 1 for any password issues. See all menu options.
or
Open a help ticket online
Pick the faster alternative to waiting on hold--open a ticket using the web-based Customer Self-Service (CSS) system.
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| Join the ISIS Listserv
Join administrators, office staff, teachers & ISIS team members to exchange ideas, tips, & problem-solving efforts via e-mail. To subscribe, send an email to listserv@list.lausd.net with the words SUBSCRIBE ISIS in the body of the message. As a subscriber, you'll also have access to the ISIS Listserv Archives at http://list.lausd.net.
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| Ask ISIS Questions
Send general questions about the ISIS project to isisquestions@lausd.net.
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ISIS Training & School Management Library: Contains a wide variety of instructional publications for attendance & mark reporting activities, training registration, mail merge & pressure sealer procedures, and more.
ISIS Training Classes http://lz.lausd.net: Teachers, office staff, and School-Based Support (SBS) can register for virtual & face-to-face training sessions on a variety of ISIS subjects. Log on to Learning Zone & click Class Offerings, then select Integrated Student Information System (ISIS) from the Program menu, and click Search for a list of ISIS courses.
ISIS Sandbox http://maxtrain.lausd.net: Users can “play” within this practice environment that simulates LAUSDMAX. For a list of generic user names and passwords, please refer to the ISIS Training Registration Guide.
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| ISIS: Where to Go for Information and Help | |
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| New Schools Preparation Checklist Administrators at new LAUSD schools can use this checklist to ensure their school is ready for LAUSDMAX/ISIS. | |
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Call IT Helpdesk:(213) 241-5200 or
Submit an online help request through the Customer Self-Service (CSS) system.
Check the CSS User Guide for information on completing a Customer Self-Service (CSS) request.
Reminder: Log in with your District Single Sign-On (SSO) Username and Password
(the same used for ISIS, Learning Zone, LAUSD e-Mail, etc.)
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|  ISIS Training Registration Guide (Rev. 3/09/10) Takes users through the ISIS training registration process, including logging on to the Learning Zone & Inside LAUSD, enrolling in ISIS classes, navigating through the ISIS Sandbox, and more. | |
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| LAUSD Single Sign-on Quick Reference Guide Learn how to activate your LAUSD email account (for new users only); reset a forgotten password; review and update LAUSD work location information, change password, set or change password hint question and answer. | |
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Quick Links