Integrated Student Information System News and Announcements
ITD HelpDesk
For assistance with LAUSDMAX technical issues (e.g., password, access, or data), contact the ITD HelpDesk at 213-241-5200, choose option 5 for ISIS or SIS issues, or open a ticket using Customer Self Service .
For Non-technical Questions or Concerns
E-mail isisquestions@lausd.net from your LAUSD email.
New ISIS website pages: askitd.net/isisNew ISIS website pages: askitd.net/isis
February Newsletter with Calendars
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 System Status
LAUSDMAX: The application is running and access is available to all active schools.
Interfaces: Data for approximately 90 secondary schools was not updated via interfaces between Secondary SIS and LAUSDMAX. Access to SSIS TR31 may be affected.  (5/17/2013 9:20 am)
Sandbox: The Sandbox is currently unavailable. Please continue to check the ISIS website for updates. (10/29/12 4:00 PM)
Other: The ISIS Family Portal is available: http://family.lausd.net
as of
(Updated M-F, 7 AM to 5 PM, excluding District holidays and shutdown days)  
System Error Messages
ISIS-SIS Interface Schedules
CURRENT KNOWN ISSUES as of
Issue: ISIS Gradebook features and buttons are being interrupted under Internet Explorer.
Recommended action: Currently, Internet Explorer browser is causing several issues when using ISIS Gradebook. Certain features, such as fill down, are not working and some delete buttons are missing. Until further notice, we strongly recommend that teachers use a different browser, such as Mozilla Firefox (Windows), Google Chrome (Windows 7/XP/Vista), or Apple Safari (Windows version). Users can download the browsers by clicking on the respective links.

Issue: Error message when attempting to access Reports. This may be due to several factors and the issue is being investigated.

Recommended action: Some users have resolved the issue by clearing their cache. Instructions for clearing cache on several browsers can be found here: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

Additionally, there are known issues with users attempting to run reports on ISIS using Internet Explorer 8. We are currently investigating the issue. LAUSDMAX does not officially support any version higher than IE7. See the ISIS Minimum Software Requirements under Tools & Resources > Technology > Computer Requirements. 
ROLLOUT COUNT as of

804
42276
601,983

Schools
Users
Students