Budget reductions for fiscal year 2009-2010 will have a significant impact on services provided by the Information Technology Division, BTS (Business Tools for Schools) branch.  Unfortunately, the reduction of positions has lead to a reduction of BTS-related services including the BTS Training Team.

As of Monday, August 17, 2009, support for various applications have been transitioned to other offices or eliminated.  You may experience longer response times during this transition period.  The offices that have assumed these new tasks request your patience and understanding as they adjust to this new support model.  In return, your questions and concerns will be handled with the utmost importance and in the order received. 

The ITD Service Desk number is (213) 241-5200.  Select options 6 (District Business Applications) and option 3 (BTS Applications) to receive support for the following items:         

• Time keeper or time approval questions
• Benefits
• Account and password related items
• School budgets, School Front End, object codes, commitment items, fund, functional area, and budget balances
• Classified service; i.e., selection, recruitment hiring process, questions on classification issues, performance evaluation, salary schedules, etc.
• Payroll questions

Call the Procurement Customer Service Unit at (562) 654-9009 for questions related to the following:

• Supplies and Equipment Catalog including ordering, stock availability, and status of Warehouse orders
• Status of stock and non-stock requisitions
• Status of non-stock Purchase Orders (PO's)
• Warehouse claims
• Salvage
• Radios
• Professional Services Contracts
• P-Card
• Warehouse On-Line Catalog
• Purchasing/Procurement 

Pursuant to Education Code Section 45137, certain part-time employees must be paid for benefit hours such as vacation and illness in accordance with their average paid time (APT) in the previous quarter.  APT has been implemented. Find answers to frequently asked questions here. It focuses on questions about APT, but also includes information relevant to eligibility and the months used for the calculation.

Quick Links - BTS & IFS Support and Training

As of Monday, August 17, 2009, support for various business applications has been transitioned from the BTS Training Team to other offices or has been eliminated. Below is a guide to the support and training options that remain for BTS & IFS.

Phone Support: 213-241-5200 – Option 6 for District Business Applications BTS Applications, Press 2 Listen for the menu option that covers your item: Press 1 - If you are a time keeper or have time approval questions Press 2 - Benefits questions (life insurance, flexible spending accounts or retirement savings) Press 3 - For account and password related items IFS related items, Press 3 Listen for the menu option that covers your item: Press 1 – For account creations, password resets, and profile creations and updates Press 2 – For printing issues, computer hardware and software issues, including LU resets for customers using IFS on the PC3270 software, and software installation Call the Procurement Customer Services Unit at 562-654-9009 - For Questions about Warehouse IFS and Warehouse On-line Catalog orders, Status of stock and non-stock requisitions, Status of non-stock purchase orders, Professional Services, and P-Cards School Fiscal Support - For questions regarding school budgets, School Front End, object codes, commitment items, fund, functional area, budget & expenditure queries, and budget balances please contact your Fiscal Specialist at the Local District Office. To determine the ones for your local district, review this table: Local District Fiscal Staff (as of October 08, 2009)

Support by Email and Web Sites: All issues pertaining to the classified service, i.e., selection, recruitment, hiring process, questions on classification issues, performance evaluation, salary schedules etc. send an email to perscomm@lausd.net Assistance with Stulls evaluation, send an email to AppSupport@lausd.net Payroll questions visit the Payroll web page at http://www.lausd.net/payroll Employee Self-Service - employeeservices@lausd.net BTS Help Zone - A resource for BTS users that includes training materials, transaction simulations and quick reference guides SAP Security Access Form - Used to request new access to LAUSD’s Business Tools for Schools (BTS) application IFS User Manuals - IFS GUI (Graphical User Interface) User Manuals, IFS MTI/EZ Doc User Manuals, IFS MTI/EZ Doc - Job Cost Subsystem, Control-D Web Access (Login to Inside LAUSD required) Accounting & Disbursements Division – Includes the following branches: Accounts Payable and Payroll Services Procurement Services Group (PSG) – Frequently Asked Questions, Policies & Procedures (including Procurement Advisories), Procurement Manual, Forms, and P-Card. To check the status of your requisitions online please visit: http://contracts.lausd.net/contractstatusproc.asp Document Information 3270 Userid Application – IFS Account Access/Profile Change Service Requests can be placed using the ITD Customer Self-Service at http://servicedesk.lausd.net

Training options: Learning Zone Catalog and Registration - District employees can view courses offered and register for Professional Development and Training classes. Log in with your SSO/Email account name and password You should end up on the Home tab (Welcome ) Click on the Class Offerings link (bottom of Today’s Announcements) For each training course, use the search criteria below Click “Search” Click on Class Schedule Select preferred session (most online classes will only have one) Click on ‘Enroll Now’ button to enroll in available classes Search criteria - IFS GUI Program – IFS Keyword – FI300 Search criteria - BTS SFE Budget Maintenance Program – BTS Keyword – BU257 BTS Time Entry class (TM300) EST availability is 9/28; interested parties should submit a request to be notified when class is live.  To do so from LZ home page, Click on Courses tab and then Click on Course Catalog link. Search criteria  - BTS Time Entry class (TM300) Course Name:  leave blank Course Number – TM300 Click Class Schedule link Click Submit Request button To begin viewing online training (from LZ home page): Click My Classes tab (available online classes have a blue globe icon to the left of the course name) Click on the corresponding icon to begin a course