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ITD Launches new "IT Service Catalog"
The ITD Infrastructure Group has launched a new IT Service Catalog that provides a list of currently available IT services. Each service provides guidelines for ordering/requesting the service. To view the list of Telecommunication services, click: Telecommunication Services
Telephone Repair - To request telephone repairs, contact the ITD Service Desk website or call (213) 241-5200. Repair or replacement of voicemail systems is available to individual sites for a fee (contact telecomm@lausd.net).
Telephone Service Requests - All requests for telephone services request should be submitted directly to the Telecommunications Branch using the IT Self-service system. Placing a TSR is now easier than ever before using the IT Self-service system. If you're unfamiliar with the new process, click here. The Contact Person on the TSR will be contacted within 5 business days of receipt of the service request. Inquiries should be directed to (323) 224-2444. To help prevent delays in the processing of the order, make sure that the TSR form is completely filled out, including a funding line.
Password Resets & Name Changes - The Password Reset / Name Change Form is used to request password resets on voicemail boxes and/or to change the name on telephone extensions. This form is to be used for requests of four or more extensions. Requests for three or fewer are to be called to the IT Service Desk at (213) 241-5200.
Radio Unit - Click here to access the website for the Radio Unit.
Intrusion Alarm Code Sheet - Use this form to request adds, moves, and changes to intrusion alarms at school sites.
Temporary Alarm Code Request Form - Use this form to request a temporary alarm code to be used at a school site during the summer recess in 2011. These alarm codes will be deactivated on September 1, 2011.
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