AVAILABILITY
This service is available to all District employees and authorized consultants.
Normal Operation:
- Access to basic telephone services may be possible 24 x 7 x 365; technical support is only provided between the hours of 7am - 4pm, Monday through Friday.
- Planned downtimes include scheduled maintenance periods during the hours of 12am Sunday - 10am Sunday for network downtimes and electrical shutdowns.
Emergency Operation:
- During a total equipment failure of the telephone system where none of the office phones work, the site main fax line is designated as an Essential Service line and should be available with the installation of a single line analog phone requiring no local power.
SERVICE CONDITIONS / RESTRICTIONS
The following service conditions/restrictions apply:
COSTS
Basic telephone and some maintenance services are centrally funded by ITD at no additional cost to schools or offices. Costs associated with vandalism/abuse and lost end-devices, such as handsets are the responsibility of the users site. Additional voicemail services may be purchased by schools. Maintenance for ancillary telephone services, such as voicemail are not covered by central funds.
Note: Independent Charter Schools are not typically covered by central funds.
ORDERS / REQUESTS
The following provides general guidelines for placing service orders and requests:
Telephone Orders
All requests for telephone services should be submitted directly to the Telecommunications Branch on a Telephone Service Request (TSR) form. The Contact Person on the TSR will be contacted within 5 business days of receipt of the form. Inquiries should be directed to (213) 241-2525. To help prevent delays in the processing of the order, make sure that the TSR form is completely filled out, including a funding line and the signature of the Principal or Administrator.
Note: All service orders must include an authorized signature and a designated funding line.
Long Distance Requests
In an effort to control District expenses, many users have been restricted from long distance dialing. Bulletin 1031.1 Policies on Telecommunications outlines these restrictions. If a user is restricted, but due to District business requires the ability to place long distance calls, the exception form attached with the bulletin will need to be filled out and sent to the Telecommunications Branch.
Change Requests
All requests for telephone adds, moves, and changes on existing telephone service must be submitted on a Telephone Service Request form.
Password Reset / Name Change Requests
The Password Reset / Name Change Form is used to request password resets on voicemail boxes and/or to change the name on telephone extensions. This form is to be used for requests of four or more extensions. Requests for three or fewer are to be called to the IT Service Desk at (213) 241-5200.
Repair/Replacement Requests
To request telephone repairs, contact the ITD Service Desk website or call (213) 241-5200. Repair or replacement of voicemail systems is available to individual sites for a fee (contact telecomm@lausd.net).
